Job Details
Job Location
Orlando Office - ORLANDO, FL
Description
JOB SUMMARY (Added September 2024)
The manager of Pharma and Pharmacy Program Delivery is responsible for leading and maximizing the performance of pharma and pharmacy programs while collaborating across various teams to ensure we are meeting deliverables for internal and external stakeholders.
Essential Duties & Responsibilities - Team Leadership:
- Build and lead a high-performing team of professionals dedicated to driving performance for payer programs
- Provide guidance, mentorship, and support to team members, fostering a collaborative and innovative work environment
- Manage departmental policies and procedures
- Set department goals and develop metrics to measure performance
- Conduct performance evaluations, set goals, and implement professional development plans for team members.
- Achieve company-defined program performance goals to maximize financial results, client satisfaction targets, and sales objectives
- Collaborate across teams to maximize overall program performance including but not limited to account management, data, and technology
- Provide support in sales discussions with prospective clients to aid in outlining current capabilities, program design, etc.
- Dissect client contracts and understand how to achieve the best business results within the scope of those agreements, diagnose for performance barriers, and develop action plans to meet performance goals
- Monitor timelines of program deliverables to ensure a timely program launch, identify at-risk deliverables, develop risk mitigation plans, and escalate as needed
- Define program goals, objectives, and key performance indicators (KPIs) to measure program effectiveness
- Collaborate with Product to identify and implement enhancements to our pharma products
- Understand gaps to achieving pharma goals and coordinate across the business to fill them
- Collaborate with account management teams to support their conversations with clients
- Maintain detailed tracking on performance against client expectations and detailed tracking on financial performance on all programs
- Other duties as assigned
Qualifications
KNOWLEDGE & REQUIREMENTS
Skills And Desirable Qualities
- Excellent verbal and written communication and presentation skills
- Ability to communicate across all levels of an organization, demonstrating professionalism and good judgment at all times
- Must be able to work autonomously (with minimal direction) while also being part of an integrated team
- Strong organizational and time management skills
- Must be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail
- Strong leadership skills to influence your team, colleagues, and leadership
- Technical proficiency related to PC and basic office software
What is expected of you and others at this level
- Manages department operations and supervises professional employees, front line supervisors and/or business support staff
- Participates in the development of policies and procedures to achieve specific goals
- Ensures employees operate within guidelines
- Decisions have a short term impact on work processes, outcomes and customers
- Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
- Interactions normally involve resolution of issues related to operations and/or projects
- Gains consensus from various parties involved
- Travel Requirements: Domestic and/or International, up to 10%
Education & Experience Requirements
- Minimum years of work experience: 8 years within health care field and 4 years people leader experience preferred
- Minimum level of education or education/experience: Bachelors Degree in Pharmacy, Pharmaceutical Sciences, Healthcare Administration, Business, or a related field
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
- Medical, Dental and Vision Plans
- Voluntary Benefits
- HSA & FSA
- Fertility & Family Planning Benefits
- Paid Parental Leave
- Adoption Assistance Program
- Employee Resource Groups
- Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
- 11 Paid Holidays
- Corporate Wellness Program
- 401k Employer Match & Roth Option Available – immediate eligibility
