Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As a
Billing Representative, you will work by phone or correspondence to gather information and generate accurate billing statements to our customers for their insurance premiums. This is an excellent opportunity for someone with office experience who is interested in moving into a new area while learning additional skills.
This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm CST.
We offer 2 weeks of paid training during normal business hours.
If you are located in CST OR EST, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities
- Researches, obtains, and enters missing information/demographics for completion of accessions
- Conducts data entry for completion of accessions
- Demonstrates competency in eligibility, billing and receivable systems and associated applications
- Educates external customers on how to provide complete billing information and avoid additional contacts for information
- Review medical documentation for diagnoses codes as needed
- Maintains timely, accurate documentation for all appropriate transactions
- Reports problems, errors, and denial trends to management including PHI breaches
- Ability to work independently and as part of a team
- Meets the performance goals established for the position in the areas of efficiency, accuracy, quality, patient and client satisfaction and attendance
- Perform daily set / steady production (requirement is 60 requisitions per hr.)
- Other duties and tasks as required/cross functional training
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ year of medical billing OR collections experience
- Ability to use computer and Windows PC applications, which includes keyboard and navigation skills and learning new computer programs
- Reside in CST OR EST
- Ability to work between the hours of 8:00 AM - 4:30 PM CST from Monday - Friday
Preferred Qualifications
- 1+ year of healthcare customer service experience in a phone support role OR medical billing office
- Previous medical terminology experience
- Certified medical coder through AAPC
- Understands multiple medical billing requirements across varied payers and states
- Prior experience in a call center setting
Telecommuting Requirements
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
- Ability to work in a fast-paced environment
- Ability to adapt to changes
- Ability to have excellent communication skills, both verbal and written
- Ability to multi-task
- Ability to handle repetitive work throughout the day
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Connecticut, New Jersey, New York, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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