Yardi is seeking a motivated and enthusiastic Associate Marketing Specialist to join our RentCafe Marketing Support team. Within this role, you will build strong client relationships, focusing on marketing strategies and website support. You will provide exceptional customer support, manage creative projects, and offer strategic marketing solutions. Your skills in troubleshooting, training clients on new features, and collaborating with our team will drive client satisfaction and success.
What You’ll Do
- Develop and maintain strong client relationships, particularly focusing on their marketing strategies and website support needs
- Deliver outstanding customer support via phone and email, addressing updates, changes, troubleshooting issues with RentCafe websites, and ensuring client satisfaction
- Manage multiple creative projects by communicating assets required, key milestones and associated timelines, and providing best practice recommendations for marketing and website support
- Setting clear expectations with clients surrounding creative project workflow, project milestone deadlines, and framework functionality
- Provide exceptional consultation by listening to clients’ business needs and offering strategic marketing solutions
- Train clients in new product features, functionality, and best practices to ensure effective use of our products
- Effectively troubleshoot website issues, demonstrating strong problem-solving skills, and providing thorough documentation for any escalated cases
- Help with QA of marketing issues as they arise, ensuring accuracy and meticulous attention to detail
- Demonstrate excellent time management skills and attention to detail, particularly during QA processes
- Build rapport with clients, anticipate their business needs, and proactively provide marketing and website support solutions
- Be an integral part of our outstanding team, collaborating closely with RentCafe Marketing Support team members across the United States
- Maintain a friendly and cooperative communication style, fostering a collaborative work environment
Who You Are
- Bachelor’s degree in Marketing, Communications, Fine Art, or related degree
- Ability to learn quickly and understand multi-family marketing best practices
- Desire to contribute to the group's knowledge and growth, being a supportive and proactive team player
- Knowledge of current content management systems
- Articulate written and verbal communication skills
- Phenomenal customer service skills and desire to go the extra mile
- Excellent attention to detail and the ability to prioritize effectively
- Understanding of creative project management, task prioritization and excellent time management skills
- Great people skills and the ability to be personable and professional
- Flexibility, and the ability to manage changing priorities
- Masterful organization skills
Helpful To Have
- Previous digital marketing experience
- Familiarity with Google Sheets
- Adobe Suite experience
Real Estate Runs On Yardi. About Us
As a leading digital marketing agency owned by Yardi, we provide consultative partnerships to our customers. Our focus is on delivering exceptional digital marketing expertise, strategic direction, and hands-on execution. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
At REACH, we are passionate about marketing technology and believe in creating a work environment that is both fulfilling and enjoyable. Our team is committed to delivering marketing excellence to our customers while fostering the growth and development of our employees.
Discover The Yardi Difference
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
Join Yardi and be part of a company that empowers, inspires, and celebrates success. #YardiCulture #BestPlaceToWork #YardiCareers
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
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