The Manager, Strategic Account Management will focus on customer retention, revenue growth, and relationship growth to measure that AssistRx customers are receiving maximum value from the full portfolio of AssistRx products and services. The Manager, Strategic Account Management will have a hybrid role, whereby the team member will have both individual customer and team management responsibilities, serving as the liaison between the customers, leadership teams, and all AssistRx stakeholders. Experience working in a strategic role with Pharmaceutical Brand Teams, Specialty Pharmacies & HUB Operations is required. Technical skills a must.
DUTIES AND RESPONSIBILITIES:
- Forms strategic partnerships with both internal and external stakeholders to ensure execution on both internal and client strategies; possesses thorough knowledge of business goals, technical challenges and infrastructure configurations
- Establishes and maintains a role as trusted, strategic advisor to both clients and colleagues
- Highly analytical and data driven; must be able to define problems, collect data, establish facts and draw valid conclusions
- Responsible for defining, tracking, and managing team to KPIs, including but not limited to expansion revenue forecasting, existing revenue retention, account receivables collection, and resource management
- Performs other related duties as assigned by management.
- Directly supervises 4-5 employees within the Commercial Operations department.
- Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Presents and implements new ideas and innovations to both internal and external stakeholders
- Able to thrive in a fast-paced environment while functioning as a member of a highly collaborative team
SUPERVISORY RESPONSIBILITIES:
- Works with internal AssistRx services teams to solve complex issues & escalations effectively; determines most effective method of problem resolution by utilizing internal resources when necessary Ability to manage difficult or emotional situations and proactively solicits feedback to improve situation; facilitates conflict resolution within and between departments or between account team members
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
QUALIFICATIONS:
- Bachelor's degree from four-year college or university or equivalent experience.
- Minimum of five years of experience working in a customer strategy and/or sales capacity role
- Experience working for or in Pharma, SP, & HUB Operations
- Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote)
- Exhibits good listening skills and comprehension
- Effectively keeps others adequately informed by presenting information to everyone involved
- Preferred: One to three years of supervisory experience
COMPETENCIES:
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
- Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates
Requirements
- Bachelor's degree from four-year college or university or equivalent experience
- Minimum of five years of experience working in a customer strategy and/or sales capacity role
- Experience working for or in Pharma, SP, & HUB Operations
- Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote)
- Language and Communication Skills:
- Exhibits good listening skills and comprehension
- Effectively keeps others adequately informed by presenting information to everyone involved
- Preferred: One to three years of supervisory experience
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
- AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
- All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position
- AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
