Job Details
Job Location
W Des Moines Office - West Des Moines, IA
Description
JOB SUMMARY (Added April 2024)
Coordinate activities and supervise assigned team members supporting the retail channel of the Outcomes network. Support recurring calls, strategic projects, and team member development all in order to better support and drive MTM performance from our network .
Essential Duties & Responsibilities
- Manage a team of employees supporting the retail channel of the Outcomes network, including but not limited to performance reviews, employee development, goal setting and training
- Track retail network MTM performance, and evaluate barriers and opportunities for advancing performance of the network
- Lead execution of key strategic initiatives to drive performance.
- Monitor network partner health and collaborate with team on areas to improve
- Coach team members on quality of their interactions with key partners (internal and external)
- Attend meetings with key network partners and other network partners as needed
- Ensure department policies and procedures are maintained and followed for all team processes
- Manage escalated issues from team members, with appropriate escalation to manager as needed
- Coordinate and attend conferences and partner on-sites as needed
- Lead hiring and onboarding for retail channel, as well are maintaining training resources for the department
- Partner with Channel Engagement Manager to create and execute on department initiatives
Qualifications
KNOWLEDGE & REQUIREMENTS
What is expected of you and others at this level
- Coordinates and supervises the daily activities of staff
- Administers and exercises policies and procedures
- Ensures employees operate within guidelines
- Decisions have a direct impact to work unit operations and customers
- Frequently interacts with subordinates, customers, and peer groups at various management levels
- Interactions normally involve information exchange and problem resolution
- Ability to manage and develop multiple team members
- Healthcare experience strongly preferred
- Ability to meet multiple deadlines
- High level of expertise in Outcomes programs and the OutcomesOne™ Platform
- Exceptional written and verbal communication skills
- Ability to communicate across all levels of the organization, demonstrating professionalism and good judgment at all times
- Strategic mindset with the ability to make decisions that influence the team’s ability to achieve its goals
- At ease presenting in front of a group and coaching peers
- Must be able to work autonomously with minimal direction, while also being part of an integrated team
- Strong organizational and time management skills
- Must be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail and exemplary follow-through
- Strong quantitative, qualitative, and analytical skills including technical proficiency related to PC and basic office software
- Travel Requirements: Domestic and/or International, up to 10%
Education & Experience Requirements
- Minimum years of experience: 5 years in healthcare and/or management experience
- Minimum level of education or education/experience: Bachelors or equivalent work experience in healthcare and/or account management
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing