Applications Support Specialist
CPS Solutions
Home-based/remote
As a full time, Applications Support Specialist with CPS, you will be responsible for providing technical support for a SaaS product, solving client issues, needs, requests, and ideas and ensure all requests are resolved quickly and with a positive attitude. Tasks include critical thinking, effective internal and external communication, and investigating root cause resolution. You will handle multiple client requests with the highest level of professional service and will proactively learn the product, troubleshoot problems, understand when to escalate a request, and communicate issues for greater awareness.
Must be able to work in the US without Sponsorship or Restrictions
Salary Range: $70,000-$80,000 based on experience. Bonus eligible position.
Primary Responsibilities:
- Respond to client emails/calls about the supported applications.
- Serve as an internal resource for all technical inquiries regarding Therigy SaaS software.
- Maintain updates made to Jira tickets, e.g., client/internal communication, investigation notes, or any relevant information pertaining to the problem/request.
- Escalate tickets that cannot be completed by Support as needed to appropriate departments.
- Regularly monitor SLAs and maintain ticket status updates with the client/reporter.
- Identify and raise critical related issues to the appropriate team.
- Perform other relevant duties as assigned by management
Required Qualifications:
- Bachelor’s degree in computer science or equivalent education/technical support experience
- 3+ years’ experience in a relevant technical support role
- Experience as a Pharmacy Technician or working knowledge of pharmacy operations – preferred
- Strong working knowledge of database query language, specifically MySQL, and ability to create and modify queries
- Strong working knowledge of browser debugging using the browser dev tools
- Experience with JIRA, or similar ticket tracking software
- Understanding APIs (experience with Postman a plus)
- Familiarity with AWS, Rancher, and Kibana
- Specialty Pharmacy and/or Healthcare experience preferred; aptitude for acquiring strong industry knowledge
- Ability to multitask and apply critical thinking
- Proficient with Microsoft tools Outlook, Teams, Word, and Excel
CPS Requirements: All employment offers are contingent upon successfully passing a pre-employment (post offer) background check, drug test and signed onboarding documents. Additionally, you may be required to provide medical records or have additional medical examinations/background checks that are a specific requirement of the location or position in which you are hired. Due to the healthcare requirements of the location where you will work and the clients we support, this may include a COVID vaccine. This applies to internal transfers and status changes for internal CPS team members. CPS is also committed to a safe and drug free workplace. The use of marijuana for medical purposes accompanied by a prescription, even if permitted by state law, will not be considered acceptable for purposes of explaining a positive lab test result for marijuana.
Benefits: All employees enjoy a competitive salary, eligibility to participate in the 401(k) savings plan with a match. Full Time employees are also eligible for a comprehensive benefits package, including Medical, Dental and Vision Insurance, Time Off Plan, Company Paid Short- and Long-Term Disability, Basic and Supplemental Life Insurance, Medical Flex and Dependent Care Accounts and more.
About CPS: Founded nearly 50 years ago and employing over 2,500 clinical, regulatory, and operational pharmacy professionals, CPS Solutions, LLC, is one of the nation’s largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide. CPS helps clients tackle a variety of complex issues, such as operational efficiency, rising drug costs, regulatory & compliance, 340B, and specialty pharmacy strategy. CPS® helps healthcare leaders drive best in class pharmacy operations through skill, expertise and proprietary technologies. For more information, visit https://www.CPSpharm.com.
We are an Equal Opportunity Employer and do not discriminate against any qualified employee or applicant for employment because of race, color, sex, age, national origin, ancestry, religious creed, sexual orientation, gender identity and/or expression, status as a veteran, mental or physical disability or any other federal, state or local protected class.
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