Description
Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Account Manager with HealthTrust you can be a part of an organization that is devoted to giving back!
Benefits
HealthTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn More About Employee Benefits
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HealthTrust family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Account Manager to help us reach our goals. Unlock your potential!
Job Summary And Qualifications
The Account Manager role is responsible for supporting the onboarding, implementation, and overall account health maintenance of our members. Responsible for delivering best in class service to company membership and stakeholders to ensure implementation and alignment of supply chain solutions. Driving business growth within portfolio of assigned accounts; key drivers are helping our members reduce costs, improve quality, achieve standardization, and eliminate waste. Responsible for establishing and maintaining professional business relationships with members, vendors, and internal teams. Ability to work collaboratively as part of a team, delivering high quality work in a high demand work environment, is key. Assures all business partners have an outstanding experience with HealthTrust such that they would recommend and promote our services to others.
What you will do in this role:
- Establishes and maintains professional business relationships, expedites HealthTrust contract participation and aligns HealthTrust service-line solutions for the benefit of assigned members.
- Acts as liaison between members and our internal teams to ensure timely and successful delivery of our solutions.
- Achieve reputation for consistent quality, process and work-flow discipline, task execution, judicious exception, and risk management.
- Continually works to improve company and individual performance through measures of reliability, transparency, competency, sincerity, fairness, and vulnerability.
- Collaborate with both external and internal colleagues to identify opportunities for process improvement and to deliver more efficient and consistent customer value.
- Practices and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
- Relationship Management
- Manage and maintain levels of accounts to include multi location groups, small ASCs, and up to $ 1 Mil in annual spend per group.
- Support company growth through direct supplier referrals, independent member onboarding, and association pipelines.
- Provide new account onboarding education to members on a GPO supply chain opportunities and compliance.
- Follow cross-department communication ensuring all account information is updated timely and accurately in our customer relationship management system.
- Develop distribution rep relationships with a minimum of 50+ field reps as a future source of new accounts and support overall alignment to distribution supplier contract.
- Understanding of risk in member base and how to offset potential threats.
- Account Health
- Educate members on core portfolio through distributed and direct contracts, program requirements and overall benefits of GPO membership.
- Recognize and support account maintenance and overall compliance of full portfolio penetration with additional areas of non-medical and purchased services.
- Understand governance, purpose, and role of cost analytics with the ability to navigate cost conversations with both members and distributors around flexible markup.
- Complete project-based initiatives that support membership and distribution accuracy and maintenance.
- Performs other duties as assigned.
What qualifications you will need:
- Bachelor's degree, preferred
- High School Graduate/Equivalent, required
- 3+ years of experience in customer service and/or relationship building, required
HealthTrust Supply Chain is a critical part of HCA Healthcare's strategy. Our focus is to
improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor
cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Account Manager opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.