Why have FUN when you can have PhUN?!?! At Pharmacists Mutual, we've cultivated a unique culture centered around our employees and the goal of profitable results, all while putting our members at the heart of our mission and vision. If Relationships, Integrity, Citizenship, and Excellence align to your core values, you'll want to make us your employment home. All you have to do is knock. Smiles and opportunity are waiting inside just for you.
Pharmacists Mutual Insurance has an opening for an AVP, Agency Operations. This role provides the leadership, management and vision necessary to ensure that PMCA has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. This position oversees the sales and service operations of the agency, ensuring that production goals and service requirements meet or exceed Company expectations.
Essential Functions
Essential functions may include, but are not limited to the following:
- Assists the department leader to develop the agency strategic plan and short-term and long-term goals.
- Assists the department leader with strategic planning and tracking of budgets.
- Provide day-to-day leadership and management that mirror the adopted vision, mission, and core values.
- Responsible for driving the Companies to achieve and surpass sales, profitability, cash flow and business goals and objectives.
- Responsible for the measurement and effectiveness of all processes, internal and external. Provides timely, accurate and complete reports on the operating condition of the Companies.
- Spearhead the development, communication, and implementation of effective growth strategies and processes.
- Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the objectives of our organization.
- Motivate and lead a high-performance management team; attract, recruit and retain required members of the team; provide mentoring as a cornerstone to the management career development program.
- Foster a success-oriented, accountable environment within the Companies.
- Represent the Companies with its members, professional organizations, the community, regulators, and carrier partners.
- Ensures the appropriate people strategy is in place to recruit, retain, train & develop staff effectively.
Knowledge, Skills and Abilities
- Thorough knowledge of principles and practices of insurance and agency operations.
- Strong analytical skills, with high degree of organization and attention to detail.
- Must demonstrate high energy, enthusiasm, and flexibility; must be able to perform under pressure and handle multiple concurrent priorities.
- Skilled in organizational development, personnel management, budget, resource development, and strategic planning.
- Excellent people and coaching skills, with an ability to partner with a dynamic leadership team.
- Possess personal qualities of integrity, credibility, and commitment to corporate mission.
- Proven successful track record and experience in developing information for policies and procedures, as well as successfully executing programs that meet the objectives of excellence in a dynamic environment.
- Strong executive presence to be able to present analysis and recommendations in a clear and compelling manner to both technical and non-technical audiences, including executive management, and the Board of Directors.
- Ability to use initiative and apply innovative thinking while effectively managing objectives and goals.
- Ability to work independently to make critical decisions and analyze complex issues.
- Ability to interpret and apply laws, rules and regulations in consultation with Legal Counsel.
- Utilizes sensitive information discreetly and objectively.
- Determines when to escalate concerns to the appropriate level of management.
- Ability to set priorities, meet deadlines and manage diverse projects simultaneously.
- Exceptional oral and written presentation skills.
- Utilizes computer and related software effectively.
- Correct English usage, spelling, grammar, vocabulary and punctuation.
Experience and Education Qualifications
- High School Diploma or equivalent and 20 years of related experience with at least 5 years in leadership; or
- Associate’s Degree or equivalent and 15 years of related experience with at least 3 years in leadership
OR
- Bachelor’s Degree and 8 years of related experience with at least 2 years in leadership; or
- Master’s Degree and 6 years of related experience with at least 1 year in leadership
Special Requirements, Licenses and Certificates
Property and Casualty License and Life License
Work Environment
- Primary work environment is in a climate-controlled office setting
- Position involves significant travel time, including consecutive multiple weeks away from the office