Job Description
HEPACO, a Clean Harbors company is looking for an
Collections Supervisor to sit in Deer Park, TX. The Collections Supervisor is responsible for supervising the work product of collection staff, including dotted line reports, involved in the collection and management of diverse accounts receivables portfolios; for particularly large national customers, utilizing telephone, email, website, etc., as necessary to successfully manage and collect what is owed to the company, including maintaining positive customer relations, identifying, assessing, and recommending accounts for collection or processing by internal or external organizations, and enacting measures that aid in speeding up collections.
Why work for Hepaco, a Clean Harbors company??
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K with company matching component
- Opportunities for growth and development for all the stages of your career
- Generous paid time off, company paid training and tuition reimbursement
- Positive and safe work environments
Responsibilities
- Oversight of the work product of Collectors/Senior Collectors direct or dotted line reports in the collection and management of diverse account receivables portfolios; particularly, large national customers, utilizing telephone, email, website, etc, as necessary to successfully manage and collect
- Review work product of direct reports to ensure accuracy.
- Review complex customer contracts and contracted terms and conditions. Makes necessary recommendations or referrals related to receivables issues considering potential corporate exposure as needed
- Review complex customer accounts with Sales, Operations or Customer contacts, making recommendations regarding account management and further account maintenance in order to minimize delinquency and reduce DSO
- Address and resolve difficult customer interactions, including and customer referrals from direct or indirect reports, while developing, fostering and maintaining customer relationships during the collection process.
- Work co-operatively with the Credit Department regarding exposure related to economic conditions resulting in negative customer, industry, or service line trending.
- Critically review individually assigned receivables and those of direct or dotted line reports for negative trending in order to increase corporate collections, reduce DSO, and minimize corporate exposure related to outstanding receivables matters
- Interface with and drive Sales and Operations staff on resolution of pending action items in order to reduce exposure and DSO
- Manage an assigned collections portfolio Other assigned duties
- Other duties as assigned
Qualifications
- 2 years college or specialized training in Accounting/Finance/Related area is required
- 5 to 7 years alternative combinations of education and experience may be accepted in lieu of degree
- Excellent customer service skills
- Ability to perform multiple tasks simultaneously.
- Ability to interface with all levels of management.
- Excellent verbal/written communication skills
- Excellent organizational skills
- Demonstrated experience in the management of, and knowledge of successful collection techniques utilized with National Accounts
- Knowledge of Corporate Product Lines, Services and Verticals and associated customer base and contracted terms and conditions
- Knowledge of Customer procurement and electronic invoicing systems utilized by National Accounts, and the ability to work with Customer Procurement or IT departments in resolution of any refinements, enhancements or conflicts that may arise impacting collections.
- Critically review and make recommendations to accounts to be submitted to the legal department or placed on credit hold. Recommendations must withstand management review.
- Demonstrated experience in the management of, and knowledge of successful collection techniques utilized with National Accounts; Knowledge of Corporate Product Lines, Services and Verticals and associated customer base and contracted terms and conditions; Knowledge of Customer procurement and electronic invoicing systems utilized by National Accounts; Proficiency with MS Excel, MS Word, Outlook; Understanding of basic accounting principles; Understanding of basic customer procurement principles; Basic understanding of complex billing requirements; Ability to utilize current internet technology as a research tool.
- Proficiency with MS Excel, MS Word, Outlook
- Understanding of basic accounting principles
- Understanding of basic customer procurement principles
- Basic understanding of complex billing requirements
- Ability to successfully manage and collect a portfolio of diverse national accounts
- Ability to utilize current internet technology as a research tool
- Commercial collections experience
- Previous finance experience
HEPACO, a Clean Harbors company, is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state/provincial or local protected class.
HEPACO, a Clean Harbors company, is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.
HEPACO, a Clean Harbors company, is a Military & Veteran friendly company.