ProHealth Physicians, part of OptumCare. If you want to get way ahead in your career, it makes sense to be with an organization that's way ahead of the curve. Formed in 1997, ProHealth Physicians has grown to become Connecticut’s leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities. For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group's expanding family of providers. Join us to start Caring. Connecting. Growing together.
ProHealth Physicians, ProHealth Imaging Department, has an immediate opening for a friendly, patient focused and detail oriented Medical Referral Coordinator to join our team.
Work Schedule: The position is full-time (40 hours/week) Monday - Friday 8:00am - 5 pm. This is a hybrid position where you will have the flexibility to work from home two days a week. May be asked to float to local practices in the region for coverage.
Location: 3 Farm Glen Blvd. Farmington, CT 06032
If you reside near Farmington, CT, you’ll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.
Primary Responsibilities
- Answer incoming calls in a customer friendly and professional manner to determine the purpose and request of the call and process appropriately
- Meet department metric expectations for answering and processing calls
- Schedule and reschedule appointments for patients according to established protocols and templates. Be sure to obtain appropriate and accurate data based upon the reason/diagnosis/chief complaint that is given by the patient
- Register patients accurately by gathering basic demographic and insurance information. Update information as needed
- Inform patient to be prepared to pay any copay or down payment due at the time of service and communicate any instructions patients may need prior to their appointment
- Review daily schedule for accuracy and completeness
- Answer non-appointment patient care calls
- Task messages to the appropriate clinical person to be worked/processed and completed. Ensure all necessary information is entered into Allscripts including any patient portal requests
- Complete daily task bucket duties in accordance with scheduling guidelines and assist other teammates as needed with tasking duties as requested/assigned
- Consistently exhibit behavior and communication skills that demonstrate the company’s commitment to superior customer service, including quality care and concern with internal and external customers
- Cross-trained to cover front office when needed
- Perform all other job duties as directed by the supervisor or manager
What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma/GED (or higher)
- 1+ year of receptionist experience
- Intermediate level of proficiency in Microsoft Office
- Ability to travel 10% with in a designated area to cover other practices if needed
- Dedicated home work space with WiFi
Preferred Qualifications
- Experience as a receptionist in a healthcare setting
- Experience working with an electronic health record or EPIC
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Connecticut Residents Only: The hourly range for Connecticut residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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