You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
The more you do, the more you learn. And as you learn you find new doors opening that challenge you to bring your best. Here at
OptumRx, we've earned the trust of more than 64 million people who rely on us for the prescription drugs that improve their health and lifestyles. When you join us, you'll be part of the UnitedHealth Group family of companies where you'll have some of the best training and tools in the world.
About Our Team: We are a group of
Enrollment / Eligibility Representatives who are looking for dedicated people to join our team.
Our Mission: To be a high performing team who are self - motivated to show quality work, problem solve, make an impact daily, and ensure our patients receive their medication in a timely manner.
What We Are Looking For In Our New Team Members (which could be you!): Strong communication, interpersonal collaboration, problem - solving, and time management skills are essential. Teamwork is important, but having the drive to achieve high - quality work is important, too!
As an
Enrollment / Eligibility Representative, you'll be various tasks such as conducting medical benefit reviews and finding additional funding for members who have a financial hardship. Along the way, you'll discover the training, support and career opportunities you'd expect from a Fortune 5 leader.
This position is full-time, Monday - Friday. Employees are required to work any shift during our normal business hours of 7:00 AM - 7:00 PM CST.
We offer 4 weeks of paid on-the-job training. The hours during training will be 8:30 AM - 5:00 PM CST from Monday - Friday.
Training will be conducted virtually from your home.
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities
- Research benefits, eligibility, site of care, and financial assistance using various systems
- Speak to doctor’s offices, insurance plans, and patients through inbound / outbound calls
- Respond to or conduct audits to ensure compliance
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma / GED (or higher) OR equivalent experience
- Must be 18 years of age OR older
- 1+ years of pharmacy healthcare experience
- 1+ year of medical billing / financial assistance experience
- 1+ years of telephonic customer service OR in - person customer service experience
- Basic computer experience using a keyboard and mouse / movement between screens
- Ability to work full - time, Monday - Friday. Employees are required to work our normal business hours of 7:00 AM - 7:00 PM CST.
Telecommuting Requirements
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
- Demonstrated ability to identify with a consumer in order to understand and align with their needs and realities
- Demonstrated ability to be adaptable and a versatile team player
- Demonstrated ability to take responsibility and internally driven to accomplish goals and recognize what needs to be done in order to achieve a goal(s)
- Demonstrated ability to turn situations around and go above and beyond to meet the needs of the customer
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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