Opportunities with Episource, part of the Optum family of businesses. Join a premier provider of risk adjustment services, software and solutions that’s fueling innovation in the health care industry. Start a rewarding career where your work will empower health plans and medical groups with comprehensive end-to-end solutions designed to navigate health care efficiently. Our culture is rooted in innovation, encouraging our team to stay curious and engaged. By joining us, you become part of a global, remote/hybrid-friendly team dedicated to bridging health care gaps with a strong sense of social responsibility. At Episource, we are enriching lives, including those of our team members through
Caring. Connecting. Growing together.
The Operations Specialist supports the day-to-day activities of the Clinical Business operations. This role is responsible for coordinating the fulfillment of client requests, monitoring vendor performance, and providing administrative support to the Clinical Business team. The Operations Specialist will report to the Senior Manager, Clinical Operations.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
- Maintain the Clinical Business team’s task management platform for client requests and strategic operations projects
- Prepare meeting agendas, soliciting stakeholder feedback and prioritizing topics for discussion
- Monitor and report on operational KPIs and SLA compliance for all vendors, escalating performance issues to vendor owners as needed
- Facilitate the departmental procurement process, fulfilling provider requests in compliance with policy and budgetary guidelines
- Review and validate all departmental invoices prior to submitting to Senior Director for approval
- Contribute to special projects to improve the overall efficiency of the department
- Must be able to handle PHI / PII data in a secure work environment
- Must maintain compliance with all company policies and procedures
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
- Ability to work independently and in teams to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices
- Develops and maintains strong relationships with all internal and external stakeholders
- May be assigned other duties
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- 2+ years of work experience in a professional setting
- Proven ability to multi-task and work under pressure in a fast-paced environment
- Proven ability to work independently with limited supervision
- Proficiency with MS Office and G-suite (Gmail, Google Sheets, etc.)
- Intermediate Excel skills
- Proven ability to be detail oriented and extremely organized
Preferred Qualifications
- Healthcare experience
- Salesforce experience
Physical Requirements
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting productivity standards
- Must be able to talk, listen, speak and view (close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus) as required to: Read printed material on paper and similar medium, on a PC or similar electronic devices
Working Conditions
- Working conditions are normal for an office environment
- Requires prolonged sitting, some standing, some bending, stooping and stretching, requires eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, telephone, and other office equipment
- Work may require occasional weekend and/or evening work
- Some travel may be required (up to 10%)
Training /Certification Requirements
- Company compliance program modules
- Company safety regulations
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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