Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Implementation Engineer Associate, athenaEDI (aIDX) will work closely with their customer counterparts to deliver solutions to meet customer business needs. The Implementation Engineer Associate will provide advanced technical support for customer business requirements including system configuration options and custom code solutions.
The Implementation Engineer Associate will listen to the customer challenge to create detailed specifications. Solutions will be complex and technical in nature and consist of advancedsystem configuration options and custom software developmentincorporating best practice workflow. Solutions will be designed, written, tested and managed from test to production environments to maintain system integrity.
While dedicated to working within the EDI Services applications in the aIDX revenue cycle systems the Implementation Engineer Associate must consider full system integration for robust best practice solutions and customer workflow.
athenaEDI (aIDX) Implementation Engineer Associateswill troubleshoot exceptions, problems, rejections, payer responses, processing issues and all other EDI workflows as reported by customers, to provide satisfactory resolutions.
athenaEDI (aIDX) Implementation Engineer Associates will work with internal and third party resources, including customers, with details specific to large, complex and technical solutions to assist them in understating system process and end user workflows.
Incorporating analytical thinking and problem solving into developing software solutions is your passion.
Essential Functions (Duties and Responsibilities)
Translate customer requirement into design specification, develop, test and train on advanced technical solutions to meet customer business objectives consistent with communicated expectations for timeline and quality
Engage with key internal teams such as EDI Clearinghouse Operations, EDI Services Onboarding and Application Customer Support to provide service support, maintain awareness of product capabilities, development opportunities and engagement with internal initiatives
Collaborate with other internal stakeholder organizations (including Application Onboarding, Product, and R&D) ensuring continuity and sustainability in the development of technical product solutions.
Education & Experience Required
About athenahealth
Here’s ourvision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.
Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.
We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity