Join Yardi as our new Associate Technical Account Manager (ATAM) and play a pivotal role in reshaping the Senior Living sector! We're on the hunt for a tech enthusiast, preferably with electronic health record (EHR) experience, who's passionate about delivering exceptional customer service. In this role, you'll be the go-to expert for troubleshooting and resolving complex software issues through phone and email, utilizing Yardi's state-of-the-art product suite. Your contribution will go beyond just support - you will actively collaborate with our team to drive continuous improvements and advancements in our products, ensuring our clients receive nothing but the best and stay ahead in a competitive market.
What You’ll Do
- Research, analyze and use your problem-solving skills to troubleshoot application issues.
- Use your strong interpersonal skills to help train clients on new features and functionality.
- Perform data mapping, conversions and support software customization based on client requirements.
- Collaborate with internal teams in training, conversions, sales and development on a regular basis.
- Build rapport with clients and perform systems and business process reviews and make recommendations on best practices.
- Collaborate closely with team members across the US, actively contributing to the collective success of the team.
Who You Are
- Bachelor’s degree in Business, Healthcare, Accounting, or Information Management.
- Prior experience working in a customer support role setting and managing expectations.
- Healthcare, Consulting, or Project management background.
- Strong proficiency in MS Office Suite and Outlook.
- Excellent written and verbal communication skills.
- Outstanding consulting skills.
- Phenomenal customer service skills and desire to go the extra mile.
- You are a faster learner and can learn new concepts quickly.
- Excellent attention to detail and the ability to prioritize effectively.
- High comfort level troubleshooting and problem-solving issues.
- Great people skills and the ability to be personable and professional.
- Flexibility, and the ability to manage changing priorities.
Ideal To Have
- Prior electronic health record (EHR) software experience.
- Senior Living experience.
- Previous technical support and application troubleshooting.
- Prior experience with Yardi software.
- SQL, Basic server and web server knowledge.
Real Estate Runs On Yardi. About Us
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover The Yardi Difference
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
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