Customer Service Representative
LOCATION
Spartanburg, SC
SCHEDULE
Full-Time
JOB DESCRIPTION
The Customer Service Representative will play a crucial role in ensuring customer satisfaction by effectively managing inquiries, processing orders, and providing exceptional service to our clients in the pharmaceutical industry. This position reports directly to the Customer Service Manager and involves collaboration with various departments to uphold the highest standards of customer care.
RESPONSIBILITIES
- Conducts telephone communication with customers
- Assists customers with price checks and item information
- Addresses customer issues regarding operations, delivery, billing, and various special projects (including DME)
- Executes all phases of order entry
- Receptionist Back-up
- Must be available from 9 am to 6 pm
QUALIFICATIONS
- 2 years of pharmacy experience desired
- Pharmacy Technician Certification preferred
- Intermediate computer knowledge required
- Excellent telephone communication skills
- Possess a friendly and outgoing demeanor
- Present a positive and professional approach that reflects Smith Drug Company’s customer-friendly culture
Resumes and inquiries should be directed to Smith Drug Careers careers@smithdrug.com