About DrFirst
This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven product, brand-name customers, significant revenue, and growth, and are backed by leading investors. Here you will get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by few companies.
Our applications and programs are focused on making prescriptions safer and more efficient, helping hospitals, physicians, pharmacies, and care providers save patient lives! Your work will have a direct impact on over 170,000 healthcare professionals, 67,000 pharmacies and 60% of the healthcare IT vendors in the market! If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with smart colleagues; we want to talk to you!
Position Overview
The Configuration Specialist is responsible for supporting all elements of end-user registrations and configurations for all DrFirst products, as well client types such as standalone, enterprise and partners. The Specialist is also responsible for working closely with the client to ensure that each registration and configuration is verified and working, ensuring successful implementations and go-lives.
Who Will Love This Job
- A collaborator who possesses the confidence and ability to engage and consult with various types of clients and health care professionals, ensuring the highest levels of customer satisfaction.
- A trusted advisor who will always represent DrFirst with integrity and professionalism.
- A driver who demonstrates commitment to taking care of the customer and exceeding expectations.
- A facilitator who strives to register and support DrFirst products efficiently and effectively in various client settings
What you will work on
- Work directly with and serve as point of contact for the customer until their requested product configuration is complete.
- Utilize critical thinking, attention to detail, and product knowledge to correctly interpret and direct configuration requests to the appropriate internal teams.
- Utilize excellent communication and customer service skills to advise customers on contractual considerations of their configuration requests.
Qualifications
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong attention to detail with experience reviewing highly detailed documents.
- Experience communicating with all areas of the business with a focus on technical and medical terminology.
- Experience working directly with customers via email and/or phone in a professional, courteous and accurate manner.
- Desire to take ownership of customer requests and manage them in a logical and methodical manner.
- Ability to adapt to change and quickly pivot based on customer needs and organizational priorities.
- Ability to pass a background check(s) (conducted by DrFirst as well as customers)
Desired (But not required) Skills & Experiences
- Experience with software development best practices and principles.
- Experience working with prior authorizations and navigating insurance verification
- Experience working in an organization that practices lean/agile/scrum a plus.
Physical Requirements
- 80% Desk/phone work
- 20% Standing and moving throughout the office
Benefits
We offer comprehensive benefits to keep you healthy as you grow in your life and career. Your merit-based compensation will reflect the impact your work has on the company and our customers.
Learn more about our benefits and professional development opportunities at www.drfirst.com.
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