Overview
The Client Success Manager is responsible for identifying and delivering streamlined business processes while building and maintaining strong client relationships.
The Client Success Manager will deliver business processes that are robust and compliant, increase quality and efficiency while also representing best practices. The primary role is to review and analyze the performance of various procedures to make recommendations for improvements and lead projects to implement the agreed upon recommendations. Role requires strong documentation and project management skills.
The Client Success Manager will be expected to provide exceptional responsiveness to internal Account Management client needs and requests, as well as external third party vendor work. Work activities include but are not limited to responding to operational inquiries, project requests, vendor change management items, client and member facing marketing requests, and overall strategic Account Management needs to support an ever evolving business.
Why Maxor?
Pharmacies are essential to healthcare, with nearly 90% of the US population living within 5 miles of one and seeing their pharmacist an average of 12 times a year. Providing a positive patient experience is crucial to ensuring patients adhere to their therapies. At Maxor, we recognize that our employees are our most valuable assets. We actively seek and retain talented professionals who are mission-driven to improve healthcare outcomes for patients. Our employees are essential to their own well-being, finding fulfillment in meaningful work, competitive compensation, diverse and inclusive teams, and limitless career possibilities. With a workforce of 1,000+ and almost a century of pharmacy experience, we offer the stability of a Fortune 500 company and the energy and innovation of a startup. Our expertise and technology support the entire pharmacy ecosystem, but our impact goes beyond pharmacy services. We enable pharmacy care.
Our Company
Founded in 1926, Maxor is a leading, independent pharmacy solutions platform that improves prescription drug affordability and outcomes. Over time, Maxor has built a unique and complementary suite of services and technology offerings that deliver clinical, financial and strategic value to patients, payors and providers across the pharmacy supply chain. Maxor has a proud heritage of growth and innovation earned over the decades. Amarillo, Texas is the legacy headquarters for Maxor, but our talent base is national. We operate pharmacies and other business operation sites across the United States with more than 1200 employees working from 42 states
Position Location
This is a remote-based position within the Continental US.
Responsibilities
- Lead process improvement efforts to ensure compliance, efficiency, and quality assurance
- Gather project requirements, create project timelines, map process flows, and implement process changes
- Complete on-going documentation of new and existing processes
- Continuously identify areas for improvement with forward thinking and drive for efficiencies
- Create and update client and member-facing marketing materials as well as global communication as needed, continuously improve upon marketing materials to keep relevant with an ever changing industry.
- Manage all aspects of third party relationships, including but not limited to creating standards, monitoring procurement processes, and maintaining day-to-day operational processes.
- Maintain regular attendance in accordance with established policies
- Perform other job-related duties when necessary
- Promptly report any allegations of impropriety to the Compliance Department
- Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program
- Remain free from exclusion under the OIG and SAMS Medicare/Medicaid list.
Qualifications
Education:
- Bachelor’s degree, preferred
Experience:
- Account Management, Process Improvement, and PBM experience preferred
- Two to three years progressive experience working in account management, healthcare solutions, prescription benefit management, insurance benefits, and/or pharmacy claims administration.
- Five+ years experience working on improvement initiatives, including identifying, mapping, analyzing, and streamlining processes. Aptitude to observe and make recommendations to improve and standardize efforts, resulting in reduced time spent while ensuring quality controls in place.
- Strong aptitude to communicate effectively both orally and in writing to interact with a wide variety of individuals. Ability to confidently articulate and lead projects across multiple stakeholder areas
- Proficient in creating and updating client and member-facing marketing materials – including but not limited to PowerPoint presentations, flyers, brochures, email communication
- Experienced in managing third party relationships, including but not limited to vendor selection/negotiation, initial implementation, and maintenance of relationships
- Proficient MS Office experience mandatory
Knowledge, Skills and Abilities:
- Strong documentation and project management skills
- Communication and negotiation skills sufficient to satisfy customers and clients at all levels
- Positive attitude, innovative, self-starter
- Strong analytical and active listening skills
- Ability to work under tight time constraints
- Ability to solve complex problems
- Excellent organizational and communication skills, both written and verbal
- Proficient computer skills using Microsoft Office and other Windows-based applications
WHY MAXOR?
Did you know that patients see their pharmacist an average of 12 times a year? Pharmacy is at the heart of healthcare. Come join Maxor and make a direct impact on patients’ lives. Improve your own wellbeing with our robust benefits and flexible work environment. At Maxor, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care.
WE OFFER: A diverse, progressive culture that supports a work from home model, a “dress for your day” attire when working onsite, and a collaborative, team oriented environment. Our industry leading compensation and health benefits include:
- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, Low biweekly premiums
- Company paid basic life/AD&D, Short-term and Long-term disability insurance
- Rx, dental, vision, short-term disability, and FSA
- Employer-matched 401k Plan
- Industry leading PTO plan
- And MORE!
Maxor is an EOE, including disability/vets
Please apply online at: https://careers-maxor.icims.com/
