Position Summary:
Under the general direction of a manager, the Production Supervisor is responsible for directly overseeing the work of associates in an assigned production department of Sort and Shipping within the Controlled Substance Department and ensuring the team adheres to all Company policies, SOPs, and customer KPIs/contractual commitments.
The Production Supervisor is responsible for all personnel functions pertaining to their direct reports. They spend nearly all of their time in the warehouse production areas. Additionally, the Production Supervisor may be required to perform manual tasks such as operating warehouse equipment or handling Hazardous Waste materials.
Primary Accountabilities:
Operational (70%)
- Supervise associates in a production department of the facility
- Approve all associate time worked and performance reviews
- Shift priorities to adjust to changing business demands
- Project staffing needs and participate in the interview and selection process
- Follow and enforce all Company policies and procedures in the facility
- Ensure facility compliance to Federal and State regulations
- Monitor, report, and work to prevent losses in the facility
- Provide daily, weekly, and monthly statistics and operations updates
- Maintain a thorough knowledge of all SOP’s pertaining to facility and operations
- Oversee incoming and outgoing shipping/processing activities to ensure order accuracy,
completeness, and condition of shipments - Able to adequately perform and document periodic regulatory inspections
of the facility, including but not limited to, sanitation inspections and hazardous waste storage area
inspections - Ability to meet set production and quality goals and follow standard operating and safety
procedures - Promote constant and measurable improvement; teach and enforce quality procedures
- Maintain a clean, professional, secure and safe working environment
- Identify and understand issues, problems, and opportunities; possess solid judgment, problem-
solving, and decision-making skills - Provide superior customer service and maintain professional and courteous relations with
strategic partners - Provide superior service by exceeding customer expectations for quality product and processing
turnaround; ensure exceptional customer service key performance indicators (quality controls, unannounced
inspections, inventory accuracy and security, etc.) - Identify and ensure associate and customer concerns are resolved, using own judgment or
consulting others when needed - Communicate in a professional manner with (or to) individuals or groups verbally and/or in writing (e.g. customers,
vendors, associates)
Leadership (30%)
- Conduct regular scheduled staff meetings with associates
- ·Effectively communicate goals, expectations, areas for improvement, and successes to associates
- ·Contribute to employee development by providing training, coaching, and promotional opportunities
- Administer corrective action to employees in conjunction with Manager and GT! Department opportunities
Required Qualifications:
- Associate Degree in Business Administration, Management, Accounting, Finance or related field
- 1-2 years of experience in a lead or supervisor role preferably in a fulfillment,
distribution, or manufacturing environment; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position - Bilingual English/Spanish communication skills are advantageous in the role
- Working knowledge of computers and programs specific to operations and operations reporting
including MS Office (Excel, MS Word) - Knowledge of warehouse safety and security practices
- Physically able to work in a non-climate-controlled environment
- Ability to operate and troubleshoot department equipment, i.e. material handling equipment;
such as the forklift and pallet jack - Ability to package, label, load/unload Hazardous Materials and Hazardous Waste, sign
Hazardous Waste manifests, and serve the facility as an Emergency Coordinator - Ability to perform the functions of a hazardous waste generator, including but not limited to,
identification, sorting, packaging, segregating, labeling hazardous waste generated from daily
operational activities
Individual Competencies:
- Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth. Follows through on commitments and agreements; Respects confidentiality; Maintains confidentiality regardless of pressure from others.
- Personal Credibility: Demonstrates concern that one be perceived as responsible, reliable, and trustworthy.
- Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
- Communication: Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.
- Coaching: Guides, develops, empowers, and motivates associates to meet the organization's goals while preparing the team to win.
- Conflict Management: Encourages healthy and productive conflict to produce the best possible solution while managing and resolving unhealthy conflicts and disagreements in a constructive manner.
- Inclusivity: Actively seeks to include and engage everyone regardless of backgrounds, cultures, or demographics to leverage the wealth of knowledge, insights and perspectives of a diverse workplace to spark creativity and propel innovation in an open and trusting environment.
- Quality Management: Leads and influences by example by following the principles of Quality Management in the areas of customer focus, leadership, engagement, process, continuous improvement, evidence-based decision making, and relationship management.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
While performing the duties of this job, the associate is:
- Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
- Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
- Regularly required to stand, kneel or stoop, and lift and/or move up to ## pounds.
- Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
- Regularly required to remain in a stationary position.
Occasionally: Job requires this activity up to 33% of the time
Frequently: Job requires this activity between 33% - 66% of the time
Regularly: Job requires this activity more than 66% of the time
As an Inmar Associate, you:
- Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
- Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
- Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
- Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
- Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
- Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
We are an Equal Opportunity Employer, including disability/vets.
