Pharmacy Client Support
This description is intended to be illustrative of the major duties performed by the employee recruited to this position. Performs other duties as assigned.
The Pharmacy Client Support reports to the Customer Experience Supervisor. This employee is responsible for providing positive customer experience for inbound/outbound telephone inquiries, internal department requests, email correspondence and online orders. The position requires an individual who works independently and in a team environment, attention to detail, and communication with other functional areas and sites.
Why Join Leiters Health?
Start building your career in pharmaceutical service, sales, or account management. Join our Customer Experience team by becoming a Pharmacy Client Support team member where you will start your professional journey. After ninety days in role, our Pharmacy Client Support team members have the option of working a hybrid schedule with part of the week in office and remote. Our Pharmacy Client Support team fulfill a vital role in supporting our rapidly growing business. Career progression is a big focus at Leiters Health, and these individuals are a key interface with our customers; allowing for early opportunities to grow, assuming increasing levels of responsibility. Candidates displaying competency in their role will have opportunities to progress to Pharmacy Client Support Level 2 and then Level 3, where they will work independently managing either workflow queues or segments of our customer base. Our Pharmacy Client Support members are considered the future of our Account Representative and Sales teams.
Once hired, a Pharmacy Client Support team member will take responsibility for order fulfillment activities, solving complex customer problems, documenting customer inquiries, data entry activities and other duties as assigned. They receive training, both in classroom and hands on during their initial month of employment. Our new hires are assigned peer mentors where they receive support throughout the onboarding process. Most Pharmacy Client Support new hires reach mastery of their role within the first 6 months of employment. After this period, they become eligible for increasing levels of responsibility as positions of Level 2 and 3 become available. Employees become eligible for Account Representative or Inside Sales Representative positions once employed and successful in their current role for one year.
Join a company where you will make friends, build your career, have fun and become an impact player within the organization. Leiters Health offers flexible hybrid work options and recognizes the needs of our employees while also focusing on the business first. Our Pharmacy Client Support team is essential to Leiters Health improving our selling model to customers, finding ways to grow our business, and improving efficiencies across the board. In this role your feedback is welcome and desired, your voice matters!
Who We're Looking For:
Successful candidates will demonstrate a positive attitude, strong work ethic, detail orientation with an emphasis on quality. Superior customer service skills are important as these roles represent Leiters Health and have a direct impact on customer retention and growth. A high level of integrity is crucial because we empower our team to make decisions and trust they will do the right thing.
Does this sound like you and are you excited about the opportunity? If yes, please join us and begin your career journey at Leiters Health!
Essential Functions:
- Monitor and process orders received via the web, e-mail, phone, or fax queues
- Manage various ordering queues to assure timely processing of orders, clear communication with customers and a high degree of accuracy
- Setup customer accounts and users for web ordering on order Leiters.com web platform
- Setup customer pricing for web ordering
- Compilation of data and preparation of subsequent reports, spreadsheets, word documents, as required
- Document conversations related to key influencers and buyers at facilities
- Communicate effectively to customers and internal stakeholders verbally and through e-mail
- Comprehending and implementing SOPs, forms, and quality control activities
- Discovery, analysis, and recommendation to rectify any discrepancies or problematic data issues
- Daily management of orders, invoices, and open items until closure and with accuracy
- Receive and respond accurately and professionally to customer inquiries and concerns via telephone or email
- Comprehend and implement SOPs, forms, and quality control activities
- Accurate data entry into selected customer interaction, prescription, and accounting software programs
Experience & Necessary Skills:
- Typing skills of 50+ words a minute highly desired.
- Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally
- Customer-friendly with excellent communication, telephone skills, writing skills and demonstrated good judgment
- Computer abilities include the ability to use Microsoft office software, order input and fulfillment software, and experience with spreadsheets and reporting
- Experience in a commercial pharmacy providing support functions preferred
- High school diploma or GED equivalency required; college level 2-year degree preferred
Benefits:
- 100% employer paid medical plan.
- Dental & Vision insurance options including FSA & HSA
- Employer Paid Life Insurance & Employee Assistance Program
- Short Term & Long-Term Disability Insurance
- Up to 4% 401K Matching (100% vested on day one!)
- Generous Paid Time Off Options – vacation, sick, paid leave and holidays!
- $5,250 Annual Tuition Reimbursement after 6 months
- $1,000 Referral Bonus Program with no limit
- Eligible for annual bonus program
Shift:
- Monday – Friday (7:00am – 4:00pm or 8:00am – 5:00pm)
- Hybrid schedule flexibility after 90 days
Timeline: We will be accepting applications on an ongoing basis until position is filled.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
*Please note that we do not work with third-party recruiters or agencies for this position. If you are a qualified candidate and wish to apply for this job, please do so directly through our official application process. We appreciate your understanding and cooperation in this matter.
