Overview
The Account Manager is responsible for building and maintaining strong client relationships by providing exceptional responsiveness to each client’s needs and requests. The primary role would be managing pharmacy insurance benefits and serving as the liaison between the client and MaxorPlus. Work activities include managing prescription benefit plans for employers, overseeing complex projects, supporting client benefit operations and reporting needs, resolving client and member issues, attending open enrollment meetings and/or benefit fairs, coordinating pharmacy claims administration, managing accounts receivable, assisting with finalist presentations. Occasional overnight travel for client or company meetings may be required.
Why Maxor?
Pharmacies are essential to healthcare, with nearly 90% of the US population living within 5 miles of one and seeing their pharmacist an average of 12 times a year. Providing a positive patient experience is crucial to ensuring patients adhere to their therapies. At Maxor, we recognize that our employees are our most valuable assets. We actively seek and retain talented professionals who are mission-driven to improve healthcare outcomes for patients. Our employees are essential to their own well-being, finding fulfillment in meaningful work, competitive compensation, diverse and inclusive teams, and limitless career possibilities. With a workforce of 1,000+ and almost a century of pharmacy experience, we offer the stability of a Fortune 500 company and the energy and innovation of a startup. Our expertise and technology support the entire pharmacy ecosystem, but our impact goes beyond pharmacy services. We enable pharmacy care.
Our Company
Founded in 1926, Maxor is a leading, independent pharmacy solutions platform that improves prescription drug affordability and outcomes. Over time, Maxor has built a unique and complementary suite of services and technology offerings that deliver clinical, financial and strategic value to patients, payors and providers across the pharmacy supply chain. Maxor has a proud heritage of growth and innovation earned over the decades. Amarillo, Texas is the legacy headquarters for Maxor, but our talent base is national. We operate pharmacies and other business operation sites across the United States with more than 1200 employees working from 42 states
Position Location
This is a remote-based position within the Continental US.
Responsibilities
- Maintain on-going client service and satisfaction
- Support client renewals by providing updates to leadership on all operational activities that may be relevant to client satisfaction
- The Account Manager has the ability to operate independently and demonstrate good judgement in client interactions.
- Participate in implementation meetings for new clients in your specific book of business
- Ensure client satisfaction by meeting with appropriate account contacts and facilitates organizational responsiveness to client issues
- Establish strong relationships with clients through proactive oral and written communication
- Review and analyze monthly client Executive Summary Reports
- Update supervisor with quality assurance checks, program enhancements, and client issues
- Provide and/or coordinate ongoing and ad hoc reporting requests including but not limited to audit report requests, claims utilization and other such items.
- Work with account management colleagues such as Strategic Account Executives and Clinical Account Executives to provide operational updates and partner to meet clients goals
- Work collaboratively with internal teams such as enrollment, accumulators ,benefits and IT to ensure client benefits are performing as expected
- Provide support around client satisfaction and retention, contract renewals, goodwill-call activity and added product and service presentations
- Utilize agreed upon client tracking tools and provide regular status updates to leadership
- Maintain regular attendance in accordance with established policies
- Perform other job-related duties when necessary
- Promptly report any allegations of impropriety to the Compliance Department
- Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program
- Remain free from exclusion under the OIG and SAMS Medicare/Medicaid list.
- Complete required training, as assigned, within the established timeframes.
Qualifications
Education:
- Associates or Bachelor’s degree, preferred
Experience:
- Account Management and PBM experience preferred
- Two to three years progressive experience working in account management, healthcare solutions, prescription benefit management, insurance benefits, and/or pharmacy claims administration.
- Proficient MS Office experience
- Strong aptitude to communicate effectively both orally and in writing to interact with a wide variety of individuals providing optimal patient care aligned with Maxor's relentless commitment for distinguished customer service
- Strong organization skills with ability to prioritize in a dynamic environment
- Self-motivated with ability to work both independently and as part of a team
Knowledge, Skills and Abilities:
- Communication and negotiation skills sufficient to satisfy customers and clients at all levels
- Proficient computer skills using Microsoft Office and other Windows-based applications
- Strong analytical skills
- Ability to work under tight time constraints
- Ability to solve complex problems
- Self-starter, positive attitude, innovative,
- Excellent organizational and communication skills, both written and verbal
WHY MAXOR?
Did you know that patients see their pharmacist an average of 12 times a year? Pharmacy is at the heart of healthcare. Come join Maxor and make a direct impact on patients’ lives. Improve your own wellbeing with our robust benefits and flexible work environment. At Maxor, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care.
WE OFFER: A diverse, progressive culture that supports a work from home model, a “dress for your day” attire when working onsite, and a collaborative, team oriented environment. Our industry leading compensation and health benefits include:
- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, Low biweekly premiums
- Company paid basic life/AD&D, Short-term and Long-term disability insurance
- Rx, dental, vision, short-term disability, and FSA
- Employer-matched 401k Plan
- Industry leading PTO plan
- And MORE!
Maxor is an EOE, including disability/vets
Please apply online at: https://careers-maxor.icims.com/
