The Program Director is responsible for overseeing all functions of a Program. This position is also responsible for ensuring a service-oriented and professional working environment by providing support, guidance and expertise to management and staff.
The Program Director plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. The manager regularly provides support to the Director of Operations, Senior Leadership and Clients in order to effectively maintain program operations and goals.
This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.
- Consistently meet Key Performance Indicators (KPIs) for the program
- Monitor and report on program performance statistics and metrics
- Directly, and through subordinate leaders, drive assigned performance responsibilities of teams and team members
- Leverage Patient Solutions, Operations, and Technology resources to improve process and performance
- Demonstrate initiative through strategic and operational leadership of program performance opportunities
- Continuously seek and implement innovative ways of improving stakeholder experiences
- Identify, measure, and monitor key performance indicators to develop data-driven recommendations that promote innovative offerings
Supervisory Responsibilities:
- Directly supervises program manager and employees within the department(s)
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Requirements
- Bachelor's degree required, Masters or PMP preferred
- Minimum 7 years of healthcare industry experience, including 3 years of management experience
- Ability to manage others, both direct and indirect
- Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies
- Thorough understanding of business operations and processes required
- Excellent interpersonal skills and ability to influence
- High-level of confidence, integrity, enthusiasm, a personality that fits a fast-paced, energetic and proactive organization
Competencies:
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
- Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
